
Jacai Bass (Jay)
Fix your account status! It's been showing me that my account is past due even though I always make payments on time. Once, I thought perhaps something happened and my autopay didn't go through, so I ended up paying twice and had to request a refund. I'm not sure why this is taking so long to fix, but I should not have to call in to ensure my account is active.
18 people found this review helpful

Barbara Bennett
They quote you one price, and it's different from what was told. They also state that it's a month to month contract, but they put you on auto-pay without even asking. I have spoken with several people concerning the price. Each person said that they would make it right and lower the price, but once I go back to look at the contract, it's still the same exact price. My experience with this company wasn't good. I would not refer nor take a chance with this company.
CarShield
September 18, 2025
We understand this has been frustrating. The discount has been applied to your account, it may take 3–5 business days to process and appear in your app. We truly appreciate your patience, and if you have any other questions or concerns, please don’t hesitate to contact our customer service team at 1-800-587-4162.

Bartley Cris Willis
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I have trouble logging into my account using this as well as the browser version. When I attempt to reset the password it us giving me an error message. please call me to fix this problem or I am going to cancel the subscription. Thank you in advance for the help. I am on the phone with your "customer service" for over 25 minutes. I can't imagine what would if I was trying to get a repair covered, if you cannot handle a login problem.
1 person found this review helpful
We're actively looking into this issue. In the meantime, please ensure your device’s OS is up to date and reinstall the app. We apologize for the inconvenience. For further assistance while we investigate, contact customer service at 1-800-587-4162. We appreciate your patience.