Atlas Touchpoint

Atlas Touchpoint

About this app

Atlas Touchpoint is a comprehensive mobile application designed specifically for field agents, enabling them to streamline their work processes and efficiently capture vital information while navigating routes between their current location and store destinations. With its user-friendly interface and powerful features, the mobile application empowers field agents to effectively manage work orders, route, and promptly complete work orders, all from their mobile/tablet devices.

Key Features:

1. Route Tracking: Field agents can effortlessly track their routes using the built-in GPS functionality. The app provides real-time navigation assistance, ensuring agents reach their destinations efficiently and without any hassle.

2. Work Order Management: Work orders in the routes are managed by allowing agents to access and view assigned tasks directly within the app. Agents can view the priority and organize their work orders based on urgency, due dates, or proximity, ensuring timely completion.

3. Information Capture: Field agents can easily capture and record essential information related to their work orders. They can log Route & Work order details, such as start and end times, distance traveled, cart conditions, and any pertinent observations (Note), providing valuable insights for better performance tracking.

5. Communication and Collaboration: With the help of the Notification module, the mobile application promotes seamless communication and collaboration among field agents and their supervisors. Agents can receive updates on work orders and routes directly within the app, fostering efficient teamwork and reducing delays.

8. Security and Data Privacy: The mobile application prioritizes the protection of sensitive data, including Agent information, route details, and work order data. It maintains confidentiality and adheres to data protection regulations to ensure the security and privacy of this information.

This application allows field agents to simplify their work processes, significantly improve efficiency, and reduce paperwork burdens. The application also helps with work order management, capturing essential information, and enhancing collaboration, while seamlessly navigating the route.

What’s new

The latest Cart Connection Mobile and Tablet app update includes new features and enhancements such as a technician calendar view for the current and next three months, signature capture on work order checkout, and improved work order functionalities including revisit required, parts on order, and pause/resume functionality. Additionally, UI improvements have been made across work order screens to enhance overall technician user experience.