Cascade Connect

Cascade Group

About this app

Cascade Connect is the staff application for home builders and warranty
management companies that run their warranty operation on the Cascade Connect
platform.

AN ACCOUNT IS REQUIRED. Access is provisioned by your builder or warranty
management company. This is not a self-signup product and has no consumer
functionality - homeowners submit and track their claims through a separate web
portal, not through this app.

WHAT YOUR TEAM CAN DO

Claims - Review incoming homeowner claims with photos and video, work them line
item by line item, and record a warranty determination with the reasoning
attached to the record.

IQ review screen - IQ drafts determinations and service orders, then puts
every one in front of a person. Your team approves, edits, or declines each one
before anything sends. Nothing reaches a homeowner or a subcontractor without a
human deciding.

Service orders - Issue service orders to subcontractors, attach the photos and
scope they need, and track what has been sent, scheduled, and completed.

Scheduling - A shared calendar for inspections and appointments, with reminders
pushed to your phone.

Messaging - Email and text threads with homeowners and subcontractors, kept on
the claim record so the history stays in one place.

Tasks and team chat - Assign follow-ups and talk to your team without leaving
the claim you are working.

Analytics - Cycle times and root-cause views by trade and defect category.

BUILT FOR THE FIELD

Attach photos and video from your phone, get push reminders for upcoming
appointments, and pick up on desktop where you left off.

Privacy Policy: https://www.cascadeconnect.app/privacy
Terms of Service: https://www.cascadeconnect.app/terms
Account deletion: https://www.cascadeconnect.app/account-deletion

What’s new

Initial release