
Luigi Angelo Urquico
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Can't login "Current service is unavailable" Also, why do you want to gain permission on my location? It's irritating when you keep asking for GPS access even though you're a BANKING APP. The UI is so outdated. It looks like a UI of an application from 2009. Not user friendly. No biometrics login, no way to save username and password, no face ID recognition and no pin login. Whenever I use this app, it makes me feel I'm in the start of the internet age.
6 people found this review helpful
China Bank Savings, Inc.
May 13, 2026
Hi Luigi. We apologize for the inconvenience you experienced while using the app. Location access is requested as part of security and fraud prevention measures to help protect customer accounts and transactions. We also appreciate your feedback regarding the app’s interface and features and will share this with the concerned team for improvement.

Marisse Noquera
Useless app. It's always the same error – 'There seems to be a problem connecting to server. Please check your internet connection and try again.' My internet connection is not the problem as my other apps working fine on the same wifi. Tried to uninstall and reinstall the app and still the same. Can't also reach to any customer service no sense of urgency. Another thing, can't even register on the web banking.
17 people found this review helpful
China Bank Savings, Inc.
December 28, 2022
Hi, Marisse. Please try to access the App again. You may need to visit your Branch of Account to proceed with the Enrolment to e-banking. For further support, you may email helpdesk.cbs@chinabank.ph or call 8988-7878. Thank you

pamela ramos
Worst app ever! You can not just simply make an account like other online banking. You have to go to their atm, which is not even that available to most malls. Very few branches as well. I needed to go back and forth to the branch to have my account created, but even then, they were not successful because apparently, the one assisting doesn't have access. WORST APP. YOU SHOULD MAKE IT EASY TO SIGN UP. AND NOT REQUIRE CUSTOMERS TO GO TO BRANCHES.
32 people found this review helpful
China Bank Savings, Inc.
June 13, 2024
Hi Pamela. Please allow us to look into your concern by contacting our helpdesk through email at helpdesk.cbs@chinabank.ph or our hotline 8988-7878. Thank you!