CCC ONE Repair Facility

758 reviews
Content rating
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About this app

CCC ONE Repair Facility enables collision repair facilities that use CCC ONE® Repair Workflow software to remotely manage the vehicle repair process from an Android device. No need to walk back to a desk to update a repair plan, upload a photo, or write a note. Just do it from your phone!

- Search to find vehicles in your repair shop
- View customer contact information
- Direct dial customer from your phone
- Edit/Complete production phases
- Take photo(s) of vehicles
- Tag photos as visible to insurer
- Tag photos as visible to customer
- Add notes to photos
- Add notes to repair order
- Support for multiple shop organizations
- VIN barcode scanner for vehicle check-in
Updated on
Dec 7, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos and App activity
This app may collect these data types
Photos and videos, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
758 reviews
Matt Veach
November 7, 2022
Great app to use but limited on some of the things u can do on the phone app. I can't undo a phase or move a phase infront or behind a phase if phases incorrectly. I just wish I could do the same things on the app as I could on my desktop. It would make things alot easier if I didn't have to run back to my desk everytime to input notes or move phases infront or behind others while I'm out walking the shop.
1 person found this review helpful
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CCC Intelligent Solutions Inc.
November 14, 2022
Thanks for the review! We are glad you are enjoying the app. We have taken your feedback into consideration and are always working on making the app better for our users. If you have further suggestions and feedback to improve our app, we would love to hear from you. Please feel free to submit them through the in-app customer feedback.
A Google user
March 13, 2019
After new update it takes 7-8 times at least to add photos to a file using the add photo from library option. It gives an error that photos cannot be uploaded while offline, even though I'm online. If I wasn't, I couldn't have accessed the file... I tried it w/ WiFi as well as cellular data with the same result. Adding photos directly from the app works perfectly. Everything else with the app works great but this is quite annoying. Any feedback is appreciated. I have a Samsung S7
4 people found this review helpful
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CCC Intelligent Solutions Inc.
March 19, 2019
We were able to duplicate the issue and are working on getting the problem fixed. In the meantime, you can resolve the issue by changing a setting on your device. Go to Settings, Device maintenance then Battery and update the power saving mode to "Off". This will resolve the issue until we're able to release a permanent fix.
A Google user
December 15, 2018
Overall I do like & use the app on a daily basis. Android users can add multiple pictures using the Google photos app found under library. The problem when you choose multiple pictures, which is a great feature that works very well, is that it changes the order in which the pictures were taken. This is infuriating, don't change the order in which they where taken CCC!! PLEASE CORRECT IN YOUR NEXT ANDROID UPDATE ASAP!! Also, within this app, make it easier to scan the VIN when you open an existing assignment or work file too please. In my humble opinion, a tweaks & this is a 5 star app & I'll be changing my rating. Thanks CCC, keep up the good work.
2 people found this review helpful
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CCC Intelligent Solutions Inc.
December 18, 2018
Thanks for the feedback. We fixed the issue where library photos are not appearing in the order they were taken, and it will be available in the next release. We're working on a new camera so you can capture back to back photos without the camera closing. We recommend using "Fast ID" which makes opening workfiles fast and easy.

What's new

We're at it again, updating to the app to make it smarter and faster. This release will allow companies to customize technician permissions based on their needs and also made improvements to the app performance.