CYC Application is the official mobile application of Coimbatore City Municipal Corporation (CCMC) designed to provide citizens with a simple, transparent, and efficient platform to register and track civic complaints.
The app enables residents of Coimbatore city to report public issues, monitor complaint status in real time, and receive updates until resolution. It also helps municipal officials manage complaints effectively through dashboards, analytics, and location-based monitoring.
Key Features
Citizen Complaint Registration
Register civic complaints anytime, anywhere
Select complaint category, department, zone, and ward
Upload photos for better clarity
Automatic location capture using GPS
Complaint Tracking & Dashboard
Real-time complaint status updates
Zone-wise, ward-wise, department-wise filtering
Source-wise complaint monitoring
Clear visibility of pending and resolved issues
Analytics & Insights
View most frequent complaints
Identify critical and high-priority complaints
Monitor complaint resolution timelines
Improve service efficiency through data-driven insights
Complaint Escalation
Automatic escalation for delayed complaints
Multi-level escalation to higher authorities
Ensures accountability and timely resolution
Map View & Nearby Complaints
Interactive map view of complaint locations
View nearby and area-wise complaints
Helps officials identify complaint clusters and hotspots
Push Notifications
Instant alerts for complaint registration
Status updates and resolution notifications
Escalation and feedback alerts