MBS Field Tech

Communications Data Group, Inc.

About this app

The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce.

MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”

Ratings and reviews

App constantly thinks I have no internet connection. This occurs on WiFi or Cellular data. Everytime the app reconnects for two seconds it refreshed causing loss of data. This app is built terribly and needs to check the basics again for a field app.

This app..20 percent of the time it works 10 percent of the time.. Crashes, freezes.. If I'd didnt have to use this for work.. I definitely wouldn't use it

Worst possible app on the technician side. Very simple only works half of the time. Hitting start when not on the ticket will not start the job. Attempting to swap equipment prompts an error message. Updates in the middle of the day causing issues trying to stay on schedule.

What’s new

Bug fixes.