MBS Field Tech
2.6star
5 reviews
500+
Downloads
Everyone
info
About this app
The MBS Field Technician app allows your field technicians and other employees to manage their work while they are in the field or on the road. This app serves as the mobile companion to CDG’s MBS solution for customer care and service management. Technicians, installers, and other staff can update customer premise equipment, assign available equipment for service orders, work trouble tickets, and handle tasks through personal calendars. With improved mobile access, including data storage when network access is not available and text messaging support, MBS Field Tech can help improve your overall customer support and the efficiency of your workforce.
MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”
MBS Field Tech includes: Create, update, and complete trouble tickets and tasks. Manage tasks through your personal calendar. Manage customer premise equipment from the field, including sending provisioning requests directly to the MBS SAM (service provisioning) module. Easy access to equipment “pick lists.”
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
2.6
5 reviews
Trevor Richardson
- Flag inappropriate
February 26, 2024
Worst possible app on the technician side. Very simple only works half of the time. Hitting start when not on the ticket will not start the job. Attempting to swap equipment prompts an error message. Updates in the middle of the day causing issues trying to stay on schedule.
Communications Data Group, Inc.
May 15, 2024
Dear Trevor,
We appreciate your feedback and will contact you to understand and address the issues you experienced. We are sorry that the app did not live up to your expectations. We continue to make improvements and your input is invaluable.
Tony Stout
- Flag inappropriate
November 17, 2021
Love this app!
Adrien Neely
- Flag inappropriate
May 1, 2024
Glitches constantly
Communications Data Group, Inc.
May 15, 2024
Dear Adrien,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are contacting you directly to better understand your experience and look forward to your input as we continue to make improvements to the app.
What's new
Bulk Add Equipment Issue - Clearing List Issue
Bulk Add Equipment - Scroll Issue
Password Expiration Reminder
Production Issue - Incorrect Service Used for CDF Values Display (Port Issues)
Bulk Add Equipment - Scroll Issue
Password Expiration Reminder
Production Issue - Incorrect Service Used for CDF Values Display (Port Issues)
App support
About the developer
Communications Data Group, Inc.
mchalk@cdg.ws
102 S Duncan Rd
Champaign, IL 61822
United States
+1 217-841-6312