The Philly Pretzel Factory app is used to track and redeem your gift card with built in store locator.
Home of the Real Soft Pretzel… Philly Pretzel Factory is the world’s largest Philly-style pretzel bakery, with well over 100 franchised locations – and growing.
Updated on
Nov 21, 2025
Food & Drink
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
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Ratings and reviews
phone_androidPhone
4.7
622 reviews
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Sarah Hayes
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March 6, 2025
Have rewards available in the app. Been in the store and tried to use my reward, was told I didn't have one via my phone number even though my app showed I did. Tried ordering on the app and redeeming a reward and every time it tells me there was an error with the reward and to try placing my order without it. Nope, that's why I'm trying to place an order. Like the pretzels but why have a rewards program if it doesn't work for everyone? Tried contacting them at least twice and crickets.
1 person found this review helpful
Joe Spina
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July 27, 2025
Useless. Not user friendly. Unintuitive. Better off just calling the store. They could do better than this. Can't save your favorite store in the app. Just a frustrating experience IMO. App only opens a page for only ordering a tray instead of viewing the entire menu of their items.
Tymberlynn Martin
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October 1, 2025
I keep trying to open the app and it keeps saying that there's a newer version available upgrade to continue to use the app. however on the Play Store I have the most up-to-date version so I can't update it which means I cannot use this app!!! please fix this!
incentivio
October 3, 2025
Please clear the data and cache for your app by going to your phone settings & re-launch the app. Let us know if the issue is not resolved.