
Looi Jo Ping
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The data is usually reliable and fast. When it is down unexpectedly, users are compensated with free data, which is nice. However. Whenever my data runs out, the app doesn't allow me to use data from its own network to reload. Sometimes it logs me out by itself. And that's a borderline deal breaker for me - what if I am in an emergency and needed the data? EDIT: Also, I can't view my transaction history for whatever reason.
9 people found this review helpful
Celcom Axiata Berhad
December 10, 2022
Dear Looi Jo Ping, thank you for your feedback. We will take the necessary steps to improve this feature in the future.

Koh Ling Ying
I cant get past scanning my ID. And then the app just crashes. Very annoying issue, despite the app being seemingly easy to use. What is the use of the app of it just doesnt allow me to get past scanning my ID? What's worse is that I'm trying to buy their e-sim, which means I can only buy it through the app. Frustrating to no ends!!
2 people found this review helpful
Celcom Axiata Berhad
December 10, 2022
Dear Koh Ling Ying, we apologize for any inconvenience caused. Please contact our customer service via the live chat feature in our app for them to assist you on the issue you are facing.