
Edgardo Rivera
For 9/1/2022 payment, the app first requested that I change my password and couldn't move forward. After doing so consistently 3 times (changing my password) I still couldn't go forward with my payment. 3 times , I would got this message, "An error has occured, please try again later". I some how though calling the help no., was able to make the payment, although the app hasn't acknowledged it, stating, I'm past due. I am very concerned, and disappointed. I never had this happen. Please advise.
6 people found this review helpful
Cenlar FSB
September 7, 2022
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Talanda Williams
App once logged in is great, comparable to website view if I login.. It loses three stars because the app specific functionality of logging in is chaos. You can't paste passwords so if you actually have a long secure password you're stuck typing it. Not on the website version. They just want you to have weak passwords I guess. After a while even if you do login and allow fingerprints it will periodically wipe that and you're stuck logging in manually again. So I don't use it.
3 people found this review helpful
Hi Talanda, while we can certainly understand your frustration, this is put in place for security reasons. We hope you’ll continue to use the app as it is a convenient way to manage your mortgage on the go!

Micah Mohr
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5 stars to 2. they made an update so now my password manager no longer fills in my secure password. on top of the the app will not allow my to copy my password and paste it in the password section. This is more of a security concern since it will lead people to go back to using easier passwords instead of generated complicated passwords that our password manager can use.