
linda sasso
Nice app in theory only. The app does not allow me to enter the meter reading into the app.EVER! I need to call by phone every single month. The customer service rep on the phone says that the app doesn't usually work but they prefer to have the customer call them anyway. She also says that there is a technical help number but that department refers the caller to Customer Service and Customer Service can't help. There you go!!!!!
8 people found this review helpful
Central Hudson Gas & Electric Corp.
July 21, 2023
We are sorry our app didn’t work for you as expected. Thank you for letting us know. We believe this issue has now been resolved. Could you please update your review and let us know? Thanks in advance!

Matt
my husband and myself are having SO much trouble paying our bill on this app. we can't pay the bill through the app because of an error regarding a "resource availability" issue, we called cenhud about it and they said to "wait because it's temporary"; it's not though!! it has been MONTHS of this error popping up in the billing section.. now we have a late fee because of this! very disappointed with our experience.
5 people found this review helpful
Central Hudson Gas & Electric Corp.
November 18, 2025
We are sorry our app didn’t work for you as expected. Thank you for letting us know. Could you please email us more details at cxFeedback@cenhud.com so we can troubleshoot this issue for your account. If the app is now working for you please update your review/rating. Thanks in advance!

R P
This company is terrible so it makes sense that their app is also terrible. I have all permissions turned on but it won't allow me to upload a photo of my meter (which you absolutely must do unless you want to pay for estimated usage which is ALWAYS twice the actually usage). an error message states that permissions have been turned off and to turn them on in settings; I've checked it numerous times, they're on. The only thing you can actually do on the app is pay your bill so they get their $$$
15 people found this review helpful