CentrixDial
Everyone
info
0+
Downloads
About this app
CentrixDial Agent is a mobile softphone client built for call-center and contact-center agents working on Asterisk/VICIdial-based phone systems.
Sign in with your agent account, select your campaign, and join your assigned call queue directly from your phone or tablet. CentrixDial keeps you connected to your contact center's calling system without being tied to a desk phone or desktop softphone.
KEY FEATURES
• Agent login and campaign/queue selection
• Take inbound queue calls or place outbound calls from your assigned call list
• In-call controls: mute, hold, keypad (DTMF), and call transfer
• Log call outcomes and notes (dispositions) after every call
• Agent status management — Ready, Paused, Wrap-up, and Offline
• Reliable call handling in the background, with call audio kept alive when your screen locks
• Works over your existing Wi-Fi or mobile data connection using secure SIP/WebRTC calling
WHO THIS APP IS FOR
CentrixDial Agent is a business tool intended for use by employees of organizations running a CentrixPlus/Asterisk contact center deployment. It requires a valid agent account provisioned by your employer or IT administrator — it is not a general-purpose dialer, and it cannot be used without an active agent account and access to your organization's calling server.
DATA & PRIVACY
All calls and account data are sent directly and securely to your own organization's server — never to a third-party analytics or advertising service. No contacts, call logs, or location data are accessed from your device.
If you're a contact-center agent whose organization uses CentrixPlus, contact your administrator to get your login credentials and get started.
Sign in with your agent account, select your campaign, and join your assigned call queue directly from your phone or tablet. CentrixDial keeps you connected to your contact center's calling system without being tied to a desk phone or desktop softphone.
KEY FEATURES
• Agent login and campaign/queue selection
• Take inbound queue calls or place outbound calls from your assigned call list
• In-call controls: mute, hold, keypad (DTMF), and call transfer
• Log call outcomes and notes (dispositions) after every call
• Agent status management — Ready, Paused, Wrap-up, and Offline
• Reliable call handling in the background, with call audio kept alive when your screen locks
• Works over your existing Wi-Fi or mobile data connection using secure SIP/WebRTC calling
WHO THIS APP IS FOR
CentrixDial Agent is a business tool intended for use by employees of organizations running a CentrixPlus/Asterisk contact center deployment. It requires a valid agent account provisioned by your employer or IT administrator — it is not a general-purpose dialer, and it cannot be used without an active agent account and access to your organization's calling server.
DATA & PRIVACY
All calls and account data are sent directly and securely to your own organization's server — never to a third-party analytics or advertising service. No contacts, call logs, or location data are accessed from your device.
If you're a contact-center agent whose organization uses CentrixPlus, contact your administrator to get your login credentials and get started.
Mobile softphone for call-center agents to dial, answer & log calls on the go
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesPersonal info
- Data is encrypted in transit
- You can request that data be deleted
What’s new
Initial release of CentrixDial Agent.
• Sign in with your agent account and join your assigned call queue
• Take inbound calls or dial out from your call list
• In-call controls: mute, hold, and keypad
• Log call outcomes and notes after every call
• Manage your status: Ready, Paused, Wrap-up, Offline
• Sign in with your agent account and join your assigned call queue
• Take inbound calls or dial out from your call list
• In-call controls: mute, hold, and keypad
• Log call outcomes and notes after every call
• Manage your status: Ready, Paused, Wrap-up, Offline
App support
phone
Phone number
+96594069744
About the developer
CENTRIX PLUS INTEGRATED COMPUTER SOLUTIONS LLC
sales@centrixplus.com
Sharifa Almulla Complex Bin Khaloon Street
Hawally 13001
Kuwait
+965 2208 5405
