Cetelem

Banco Cetelem S.A.U.

About this app

Download the new Cetelem app! We offer you more services and a new design with the security and support of always.

Download it for free and enjoy all the comfort of your Cetelem Client Space from your mobile. All the queries and operations you need, available at any time and from anywhere. Some queries and operations are secured by requesting a single use PIN that we will send you via SMS.

These are some of the new features that we offer in our app:

• Change the mode of payment: credit at the end of the month and vice versa.
• Fraction and defer your payments.
• Temporarily pause your card and turn it on again when you need it.
• Cancel your card if you have suffered loss or theft.
• Simulate loans from the app.
• Modify your personal data.
• Possibility of repaying a debt.

Remember, you can continue doing many other things that already existed in the app such as:

• Register in a minute.
• Access with fingerprint whenever your device allows it.
• Check the availability of your credit card or line.
• Make transfers to your account quickly and easily.
• Display the PIN of your cards.
• Consult the movements of your contracts.
• Choose the preferred contact channel to make your inquiries: chat, phone, mail, Twitter or SMS.
• View and download the monthly extracts of your credit cards or lines.
• Change the monthly fee for your credit cards or lines to pay comfortably.
• We will notify you if your ID will expire, so you can indicate the new expiration date and send us a photo of it.

If you need help or have any suggestions, send us your comments to: [e-mail]

Ratings and reviews

all week i have been trying to pay my account in full, using the screen available to do this, the next i get an sms asking me to give name and nie, but not where to do this, when open account there are in instructions on how to do this. two emails sent concerning this but nothing recived. i know it is my problem not being able to converse in Spanish, and using translate, but they could not help in English or even on the telphone in English, still waiting for some kind of response. Otherwise will stop all payments and see if this gets them to take notice

I can no longer use the website to get details of my loan and update my contact details. You told me to download this app. I downloaded the app and I cannot register with an NIE. You told me to email my NIE and phone number and you ignored me. Shall I stop paying you? I have a legal right to access information about my loan that you are denying me.

This is one of most useless banks I have ever seen in my whole life I make it clear please everyone 🙏 don't you people ever give this bank call cetelem is shite bank only steal from customer's be careful everyone.

What’s new

¡Jo, jo, jo!

Traemos una nueva versión para ofrecerte una mejor experiencia. Gracias por mantener tu app actualizada.

¡Desde Cetelem te deseamos unas felices fiestas y próspero año nuevo! ☃️