Raised a request for suraksha tube replacement and its still in progress since 3 days. I had to call customer care several times to check the status but they said they can't check the request details as the data isn't available in the system. When i try to make gas booking it says authentication error. Worst app i would say. Absolutely useless. Very disappointed.
I raised mobile number change request using this app and waited for one month before calling to customer care for update. And then customer care representative told that mobile number can not be changed using the app and I have to visit my distributor only... Then why you have given this option on mobile app??. hated it.. useless
Initially it was working fine, but from the time I have updated the app it is not working. When try to book cylinder, it gives message "authentication error- re login" & when went to refill history section it also shows the same message. Please Resolve the issue..
This app is good only for booking. Service request is a waste feature. They will never even consider those requests. I made a address change request. Its been more than a month and is still pending. How many years is needed to review our requests.?? Worst app. Dont provide features that you are not able to serve.
Not able to login. Most of the timea I don't get the SMS with OTP. Even when I get it, neither the app is not able to read it automatically nor is there an option to enter it manually. It just says Timeout Error occurred. Pathetic !!
At time I started using the app to booking it's fully working fine & check for refill history details also good.. But now I couldn't able to get check refill history details & booking mandatory not able to process.. Getting an error "Invalid request". Please resolve those issue.
1. Must Read FAQ's for any issue/query in app description.
2. Login issue resolved for some consumers.
3. Oriya and Assamese language translation added.
4. Other minor fixes