![](https://play-lh.googleusercontent.com/a/ACg8ocK2ucpUYwpYVuoVIFlkHVyQ9KhDX92AV-EvVZO8_QLqs7cIEA=s32-mo)
S S
- Flag inappropriate
- Show review history
Be careful when using this app in Japan if you don't know Japanese. There wasn't enough explanation regarding what I paid for. Once you add a credit card,they will charge you for nothing. I didn't receive an email or a tax invoice.The user guide is in Japanese, and the service desk operates in Japanese only. The website has limited English explanation, which is not clear. I emailed them about the issue but received no reply. It feels like they are taking advantage of foreigners. What a shame.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjXLQW_RkDSl1Jjk3uNoNP1dkUSv82CY1mvi8Sq4n3MPQGE4p3mdBA=s32)
PC Koh
Getting registered and signing up was a bit tricky and not as simple. Navigating through the interface was not intuitive nor logical. However, once set up, renting and returning powerbank was easy with the abundance of 7-11 outlets dotted throughout HK. A word of caution, charges are by the hour, so one should return the powerbank as soon as possible. I got a rude shock on the rental charges. The "wallet" feature is nasty. It will keep any unused money until you apply for a refund, long process
3 people found this review helpful
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
- Flag inappropriate
- Show review history
First two rental experience were great. This time, I walked 3 7-11s unable to return the charger because they were all full. I was wanting to leave a suggestion at your page but unable to submit. I have no choice but to leave my comments here. Still looking for a place to return but time is ticking... Shouldn't have all 7-11's charging station fully filled.
30 people found this review helpful