ChargeUp Driver

NovaCharge development team

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About this app

All New ChargeUp Driver App.
- Start charging your vehicle within seconds.
- Save your frequented charger locations
- Quickly review pricing; charger availability
- Interactive / real time status map
- Full Access to ChargeUp Network
- No Minimum Funding
- No Fee to add funds
- Any issues, contact customer service @ 833-789-1400

Ratings and reviews

When the app cannot even register where you are... That's a red flag. It isn't my GPS, it's the app. It's always a body of water. This makes it very difficult to plan ahead or understand pricing etc. And then when do find a charger you need to manually scan or put in the number to get the details. How is that helpful for planning?

overall, the charging experience has been easy and positive, Except for the parking fees: these get assessed as soon as the app decides that charging is complete and stops charging. This is often before the notice is sent to my phone, so if I'm not right there watching the actual meter, I get charged parking. I've taken to disconnecting early just so I don't have to wait. There used to be a grace period of 10-15 minutes after the notice is sent, not anymore.

Quite literally the worst UX I've experienced when trying to charge my car. It doesn't tell you that you must establish a prepaid balance to start the charge, doesn't tell you how much of a balance you need, and made me add the same card 5 times before I could finally start charging. The app is so poorly designed and is a clear reflection of how poorly thought through the onboarding process is.