Chatcast Agent

Mojo Digital

About this app

Chatcast Agent gives support teams a focused mobile workspace for customer conversations.

Use one live inbox across supported channels, take ownership of conversations, place threads on hold, resolve requests, and respond without returning to a desktop. Search the workspace, review new activity, open customer and order context, attach media, and keep unfinished replies safe on the device.

Message alerts help agents react quickly. Device biometrics protect saved sessions with the biometric security available on the phone.

Chatcast Agent requires an active Chatcast workspace and agent account.

What’s new

First production release of Chatcast Agent with live inbox, assignments, secure notifications, customer and order context, media replies, and biometric session protection.