Chatonio: AI Customer Support
Everyone
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1+
Downloads
About this app
Chatonio is an AI-first customer support platform. This app puts your team's support inbox on your phone: answer customers, take over from the AI assistant and get a push notification when a person is needed.
A Chatonio account is required. Your workspace, channels and AI assistant are set up at chatonio.com, and the app signs in with the same account.
One inbox for every channel
• Conversations from the chat on your website, email, Telegram, Viber and WhatsApp in one list
• Statuses, priorities, tags and unread counters show at a glance who is waiting
• Custom inboxes and filters, for one project or all of them at once
The AI keeps the conversation going
• The assistant answers customers from your own knowledge base, in their language
• When a person is needed, it escalates the chat and your team is notified
• Reply to take over, or set the AI to Auto, On or Off for each conversation
• An AI summary of the conversation helps you catch up quickly
• AI Assist suggests a reply or rephrases yours: more formal, friendlier, shorter
Reply properly from your phone
• Internal notes that customers never see
• Presets: saved replies you insert in a couple of taps
• Photos and files: view, download or share them; PDFs open in your phone's PDF app
• Save to KB turns a conversation into a draft article or FAQ entry; the AI writes the first draft, you edit it
Notifications that follow your shifts
• Push notifications for escalations, for chats assigned to you and for replies in your chats
• For each project and kind of event, choose Always, On shift or Never, or start from a preset
Knowledge base and AI settings
• Browse and search the articles and FAQs your assistant answers from
• Admins can adjust the assistant's instructions and escalation rules
Also included
• Live translation of customer messages, where your workspace has it turned on
• Two-factor authentication and an overview of your active sessions
• Dark mode
• Interface in English, Russian, Ukrainian, Spanish and German
Chatonio is operated by Maravello Solutions S.L.
A Chatonio account is required. Your workspace, channels and AI assistant are set up at chatonio.com, and the app signs in with the same account.
One inbox for every channel
• Conversations from the chat on your website, email, Telegram, Viber and WhatsApp in one list
• Statuses, priorities, tags and unread counters show at a glance who is waiting
• Custom inboxes and filters, for one project or all of them at once
The AI keeps the conversation going
• The assistant answers customers from your own knowledge base, in their language
• When a person is needed, it escalates the chat and your team is notified
• Reply to take over, or set the AI to Auto, On or Off for each conversation
• An AI summary of the conversation helps you catch up quickly
• AI Assist suggests a reply or rephrases yours: more formal, friendlier, shorter
Reply properly from your phone
• Internal notes that customers never see
• Presets: saved replies you insert in a couple of taps
• Photos and files: view, download or share them; PDFs open in your phone's PDF app
• Save to KB turns a conversation into a draft article or FAQ entry; the AI writes the first draft, you edit it
Notifications that follow your shifts
• Push notifications for escalations, for chats assigned to you and for replies in your chats
• For each project and kind of event, choose Always, On shift or Never, or start from a preset
Knowledge base and AI settings
• Browse and search the articles and FAQs your assistant answers from
• Admins can adjust the assistant's instructions and escalation rules
Also included
• Live translation of customer messages, where your workspace has it turned on
• Two-factor authentication and an overview of your active sessions
• Dark mode
• Interface in English, Russian, Ukrainian, Spanish and German
Chatonio is operated by Maravello Solutions S.L.
Answer customers from your phone. The AI replies until your team takes over.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- This app may collect these data typesLocation, Personal info and 5 others
- Data is encrypted in transit
- You can request that data be deleted
App support
About the developer
Maravello Solutions S.L.
maravello@neurolumen.cc
CALLE SUIZA 1, 25
03599 ALTEA
Spain
+44 7458 149833