Chat Plataforma

InnovTech Solutions

About this app

WhatsApp Customer Service for Businesses, on your mobile phone.

Centralize conversations, distribute customer service, and track everything in one place. With Chat Plataforma, your team organizes customer service, responds faster, and avoids losing customers due to lack of control.

The application is for customer service representatives and administrators of companies that already use the Chat Plataforma platform. Access is via an account created for your company. There is no open registration in the application.

CUSTOMER SERVICE FEATURES
• Serve customers via WhatsApp connected to your company, with multiple representatives on the same number.

• Track customer service requests by status: in progress, pending, and completed.

• Transfer customer service requests between representatives and departments.

• View the history of each request and search for messages.

• Send and receive photos, videos, documents, and other files.

• Record and send voice messages and listen to customer audio messages.

• Use quick messages and message templates to save time.

• Record internal notes and communicate with the team via internal chat.

• Receive notifications of new messages on your device. MOBILE MANAGEMENT

Depending on your access level, you can also:

• Manage agents and define access profiles.

• Create and organize departments.

• Manage labels.

• Manage platform contacts. The application does not access your device's address book.

• View WhatsApp connections and disconnect when necessary.

• View and update your profile.

FOR YOUR TEAM
• Access levels for owners, administrators, and agents.

• Automatic messages and service automations configured by your company.

• Integration with systems your company contracts.

• Email alerts when WhatsApp or an integration loses connection.

PRIVACY AND SECURITY
The application's communication with our servers is encrypted (HTTPS/TLS). To find out what data we process and how to request its deletion, please read our privacy policy: https://chatplataforma.com.br/politica-de-privacidade/

GET TO KNOW THE PLATFORM
https://chatplataforma.com.br

NEED HELP?

Talk to your company administrator or write to [e-mail].

WhatsApp is a trademark of its respective owner.

What’s new

• Ao aceitar um atendimento, agora você escolhe o setor
• Nova opção para atribuir o setor automaticamente ao aceitar
• Novas preferências de notificação: personalize os alertas que deseja receber
• Atualização em tempo real de setores de agentes e conexões
• Correção de estabilidade nas notificações