Chatsell

Ivan Hadrowa

About this app

Chatsell is the official app of the Chatsell platform for customer service and sales teams. It's the same inbox you use at crm.chatsell.net, now in your pocket: all your company's conversations, in one place and in real time.

Designed for teams that serve customers every day and aren't always at their computers.

IMPORTANT: This app requires an active Chatsell account. It's not a messaging app for end consumers: it's the work tool for business agents.

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ONE INBOX FOR ALL YOUR CHANNELS

Reply from the same place without switching between apps:
• WhatsApp
• Instagram and Facebook Messenger
• Website Chat

Each conversation shows which channel it came from, who is handling it, and its status.

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ORGANIZED CONVERSATIONS

• Filter by status: open, pending, postponed, or resolved
• View only yours, unassigned, or all conversations
• Filter by inbox and sort by activity or creation
• Labels and priorities to keep track of urgent messages
• Unread counter and live "typing..." indicator

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REALLY REPLYING FROM YOUR PHONE

• Text, emojis, and replies Quotes
• Photos, videos, documents, and locations
• Voice messages recorded from the app
• WhatsApp templates to start conversations
• Saved quick replies for everyday responses
• Macros to perform multiple actions with a single tap
• Private notes visible only to your team
• Delivery and read status for each message

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Chatsell AI: THE AI THAT HELPS YOU REPLY

Ask Copilot for a draft reply with the context of the conversation, adjust the tone, and send it when you're happy with it. You always decide the final response.

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TEAMWORK

• Assign conversations to an agent or a team
• Change status, priority, and tags from the same screen
• Define your availability: online, busy, or offline
• Add participants to a conversation
• Manage multiple accounts from the same device

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CONTACTS AT HAND

Complete customer profile: contact information, source channel, tags, custom attributes, and history of previous conversations. All the context before you type the first word.

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NOTIFICATIONS THAT ARRIVE WHEN THEY MATTER

Push notifications when you're assigned a conversation, mentioned, or when a customer replies. One tap opens the exact conversation.

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SEARCH

Find past conversations, contacts, and messages without leaving the app.

What’s new

¡Bienvenido a Chatsell! 🎉

Primera versión de la app para agentes:
• Todas tus conversaciones de WhatsApp, Instagram, Messenger, email y más en un solo inbox
• Respondé con texto, fotos, archivos y notas de voz
• Asigná conversaciones, cambiá estados y organizá con etiquetas
• Notificaciones push para no perder ningún mensaje
• Redactá respuestas más rápido con la ayuda de la IA

Iniciá sesión con tu cuenta de Chatsell y gestioná tus clientes desde donde estés.