中國信託行動銀行

CTBC Bank

About this app

The CTBC mobile banking app from CTBC Bank delivers globally acclaimed digital services, enabling you effortlessly manage your account 24/7 and enjoy financial convenience.

The English version of CTBC mobile banking app offers:

【Security Use】
• 2-step verification and new login security alert
• Real-time push notifications for unknown device login

【Everyday Banking Services】
• NTD account overview and transfer
• FCY account overview, transfer, and exchange
• Credit card overview, bill payment, and card activation
• Pay telecom and utility bills

【Investment Services】
• Investment portfolio
• Insurance overview

Please install antivirus apps on your mobile device to ensure your account’s safety.

Ratings and reviews

The app has a clean and nice design, but I cannot recommend it for its deceptions. It offers an English interface, but many of the functions of the APP that are available in Chinese do not appear at all in the English interface. I think it is deceptive that it does not give a notification that the English interface is heavily reduced in functionality. This is very frustrating to me as I have to slowly read through the Chinese interface. I assume it is impossible to use for anyone that cannot read Chinese at all. For example, certain account transfers (within your own accounts) were not available in English until 1 year ago. To this day, making a fixed (timed) deposit is not available in the English interface. The app seems to work fine for many people in the Chinese interface, so why can't the same be done in the English interface? Non Chinese-readers should not be subjected to ambiguity in 3rd party translations when it comes to important things like their finances. At least, the developer should list the functions that are not available in the English interface.

The APP stopped working today - after the update. It says "connection to server unavailable". URGENT! How to fix this?! Please provide some phone contacts. Update: Now the app says my phone time is incorrect - which isn't true. What is going on? After 24 hours, the problem persists - the APP says my phone time is incorrect - which isn't true.

Maybe the Chinese version is better but the English version is absolute garbage. By far the worst finance app I have used. A lot of issues could be solved by simply proofreading translations or getting the English version translated professionally. Other than that the UI is confusing resulting in a pretty bad user experience. I expected more from the tech powerhouse that is Taiwan

What’s new

中國信託行動銀行APP全新升級，挺你所想！立即下載/更新，體驗升級新服務！
1.金融服務更貼心！新增英文版「台外幣帳戶存摺封面下載」功能，所需文件一鍵取得。
2.點數管理更直覺！點數中心煥新登場，整合點數資訊，搭配排序篩選與到期提醒，回饋即時掌握。
3.投資體驗更流暢！ETF／境外股票申購流程優化，關鍵資訊即時掌握，快速完成投資布局。

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