
Kim Jackson
The front door lock never works - like 1 out of 10 times it works for us. the rocket open works only half the time for our front gate. Using wifi/internet would be better - that's what we had at our last community, and I never had problems. I can stand right in front of my door and the app will not find or connect to the lock. I have no issues with my Bluetooth with anything else, so I don't believe it's my device hardware or software.
2 people found this review helpful

Michaele
Latest update (end of July/early August 2026) has succeeded in making it more frustrating/laborious to unlock a front door. Congrats, you did it! 🤦🏼♀️ I now get random errors - none of which are the same reason/code - whenever I try unlocking the door. I force stop on the app, restart my phone, turn off WiFi, etc and then feature will randomly work. No clear winner on what bandaid makes it eventually work. Guess same as always - fate. Building access much more reliable. Why? Who knows.
1 person found this review helpful

Cary Whosawhatis
The app and lock system are low grade junk. The locks are cheap and you can feel it when using them. The app frequently can't find the locks. For some reason you can't favorite your own front door or back door. But the pool thats closed for the year? Sure!!! There is no user manual. The main website is just a sales funnel. Despite what is said from the sales rep, these locks ARE wifi enabled. Chirp just doesn't want you using it. In short if my apt complex didn't force this on me there is no way in hell I'd use such a poor product.
37 people found this review helpful