
TheDane ofDenver
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After an initial problem with the first unit getting bricked when it tried to first connect to my network, Thompson Cigar CO came through with getting a replacement out right away. After about 3 years, it works excellent. My only critique is I wish the push notifications to your phone were more reliable and persistent, as if the humidity level falls below a certain level, only about 50% of the time do I get the one single warning text to my phone. Other than that, its a great product.
6 people found this review helpful
Cigar Oasis LLC
July 5, 2023
This page is not monitored frequently. What you describe indicates the encryption type for the network was incorrectly selected/incompatible for the device to communicate. We would happily assist in determining next steps in a more fitting platform. Contact support team directly. https://www.cigaroasis.com/pages/support

Deaths Asylym
I have had this for a couple years now and I enjoy it connecting it to wifi can be difficult but usually just have to try again and the re register and that usually brings it back. would it be possible to get descriptions on what all the pictures mean in the app for example is the icon Lnext to water drops low water or low humidity? Will I get an alert if water is low and if so can you add to the app the ability to send an alarm sound notification when there are issues like no wifi low water

spainkee3
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Update: Finally figured out how to subscribe after the 30 day free trial. I had to click on my coolidor I have set up in the app to subscribe. Not the "subscribe" button at the bottom. Poor design. Original review: App was working great during the 30 day free trial but now when I click for the paid renewal through the app, it takes me to the Play Store Subscriptions, but no option to set up a paid subscription. Grrrrrrr!
3 people found this review helpful
Cigar Oasis LLC
November 12, 2021
Thank you for the feedback ! we will look into adding a subscribe button in future releases. all billing is handled by the relative app stores at this time. This issue has not been brought to our attention as an issue prior to this post.