MyCincinnati

The Cincinnati Insurance Companies

About this app

MyCincinnati allows Cincinnati Insurance personal lines policyholders who have registered for online services to:
• access and share policy documents and agency contact information
• enroll drivers in the RideWell℠
• find experienced service providers and loss prevention resources
• go paperless
• manage payment options, pay your bill and connect with Apple® Wallet or Google Pay™
• report and view claims, including auto glass claims, and find helpful tips on what to do in the event of an accident
• request roadside services
• sign up for additional services, such as emergency medical transportation and travel security programs
• view ID cards

Ratings and reviews

App keeps signing me out, despite selecting the option to keep me signed in. Told me my password was wrong and wouldn't let me reset it to the one I just tried, on account of it being a previously used password. Then locked me out of my account for 2 hours, which is a ridiculous amount of time to be locked out. Especially considering the point of opening the app was to show proof of insurance.

Lacks important info and requires logon EVERY time the app is opened. Even though there's a link labelled "Policy", there's no policy language for the auto policy. So there's no explanation of coverage. As an ex-adjuster, this is unforgivable. And, even my banking app (which has much more critical info), doesn't require login every opening. Ridiculous!

Can't believe it's this bad! First you cannot share the app and policy numbers between household members so you can have your insurance on your phone! Only one household member can do that. Brilliant! Second, the latest update will not allow you to pass the "agreeing to terms" page. My recommendation is hiring a software company rather than whoever you current use. For such a great company this software is comical.

What’s new

Our latest update gives you an improved user experience with bug corrections.