
William Dennett
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Unbelievably slow and laggy. Lots of screen wipes when foregrounding. And seems only to have been tested, rudimetarily, on a single device ("Place your finger on home key", guess what, not every device has the fingerprint reader in the same place). From a small concern, these faults would be troubling, but from a major bank?
2 people found this review helpful
Citibank UK Limited
October 7, 2022
Thank you for rating Citi Mobile® UK App and sharing your suggestion. We are sorry to learn that you are not satisfied with our mobile experience. Please send the screenshot of the issue and the registered mobile number to ukcitimobile@citi.com for us to look into this further. Please mention 'GP-3746' in the subject line of your email.

David Booth
Biometric login no longer working. After fingerprint scan, it prompts for password... how is this a security enhancement? Not a great way to encourage mobile app usage!
1 person found this review helpful
Citibank UK Limited
December 7, 2022
Thank you for rating Citi Mobile® UK App and sharing your suggestion. We are sorry to learn that you are not satisfied with our mobile experience. Please send the screenshot of the issue and the registered mobile number to ukcitimobile@citi.com for us to look into this further. Please mention 'GP-3761' in the subject line of your email.