Citibox, Recibe tus paquetes

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About this app

With Citibox, receive your orders at home, without having to be at home
Finally a mailbox on your portal that receives your orders for you.

What are Citibox smart mailboxes?

Surely when you go to receive a letter you do not stay waiting for the postman. With Citibox you can now receive your purchases online with the same comfort.

We are the smart mailbox installed on your portal that allows you to receive your packages without
having to be home.

With Citibox you have:

Insurance up to € 1,000 so that the packages are safe while in the mailboxes.
Confidentiality in the shipments of your online purchases.
Mailboxes operational at all times, 365 days a year, 24 hours.
100% secure and contactless deliveries.
We keep a record of the couriers that have been delivered to Citibox mailboxes in your community.
Universal system in which any courier company can deliver.
Customer service support for any problem that may arise.

How do I start using Citibox
Once the mailboxes are installed in your building, follow these steps:

Download the Citibox app.
Sign up for the app. It will only take you 3 minutes.
When buying online, indicate your usual address and add (Delivery in Citibox mailboxes)
And ... that's it! You can buy online as before but without paying attention to the courier.

How do I know that my package has reached Citibox mailboxes?
We will notify you through the app indicating the mailbox number where your package is located.
Once you are in front of the mailbox, enter the first character of the code next to the QR.
Next we will provide you with a unique 4-digit code.
Pick up your order and close the mailbox.
That easy!

Citibox is FREE
The use and maintenance of Citibox mailboxes is completely free. It does not have any type of cost for the community or the neighbors.

Do you have any doubt?

Our customer service team is available to help you and answer all the doubts and questions you have. You can contact us by sending an email to or on our website, see our "Help Center" for more information.

* Installing thousands of mailboxes in Madrid and Barcelona. Go to, and request the installation of Citibox smart mailboxes for your community if you do not already have them.
Updated on
Feb 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity and App info and performance
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted