My Citizen

Citizen Watch America

About this app

The all-new My Citizen app is an excellent companion to your Citizen Watch. Combining watch information, setting instructions, proof of purchase, and warranty information in one convenient location, you'll always have the information you need just a tap away.

WATCH SCAN
Use your phone's camera to take a scan of your watch face and case back. Using image recognition technology, My Citizen will identify your model and allow you to add it to your "My Watches" collection within the app. Currently, not all models manufactured prior to 2005 are able to be identified. Also, there are known limitations in identifying models manufactured for countries outside of the U.S.

SETTING INSTRUCTIONS
Never worry about misplacing a paper manual again. My Citizen gives you access to your watches' setting instructions and specifications anywhere you go.

WARRANTY INFORMATION
Register your watch directly within My Citizen for added protection and peace of mind, and store your proof of purchase for easy reference. You will also receive an additional year of warranty coverage free; U.S. residents only.

SUPPORT
You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.

Ratings and reviews

The app is not OK anymore, but the watch, (CC-3005-85e) is outstanding! Better starts now is an apt motto. The watch has never been off by any discernable amount in the past 5 years and it sets itself, which is a major improvement over having to set a watch manually. I can report that it still has never been off by any discernable amount in all the time I have owned it. I don't know what happened to the app, but it doesn't even show my watch information or link to shopping. App is useless.

Terrible. Registered a watch, but could add the serial number. Ended up registering again the web. Thought I'd use it to access the manual...nope, it won't load. Now several weeks later, the app won't get past the splash screen. You don't need the app. But would be nice if it worked and didn't waste my time (which I tracked on my nice new citizen watch 😉).

I have over 25 Citizen watches. The previous version of this app worked perfectly. This new version is trash, and that's being generous. It locks up at the opening splash screen. If I can ever get past that, I have a couple of new watches to add. This app will not allow me to "Submit" my registration - the button is grey'd out and I can not find an entry that is incomplete. Overall, this app is just a dismall failure. Citizen - I hope this is not an indication of what is to come!!!