311 Riverside

City of Riverside

About this app

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app.

IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response.

LOG IN
We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission.

PHOTO TIPS
If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident.
We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving.
This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

Ratings and reviews

Okay photo uploads are fixed (not). So I'm able to upload a picture but then when I hit submit, it states that the geolocation of the photo is not within city limits??? Even though I checked it on my phone and the location is shown correctly, WITHIN city limits. I tried taking the location off and it tells me that there isn't a location on the photo, and I can't submit the request!!!! Who programs this app?? Obviously someone with iOS experience and not Android. Major overhaul still needed!!!

This app is absolutely useless. It regularly crashes, most of the time in the middle filing a report, and the photos are rarely able to be attached. If I could give zero stars I would.

I have not been able to get the app to work. It tells me I'm not logged in when I already am. It tells me to log out, log in - but in that process it deletes the request and photos you were working on. Even if you log back in and create everything again, it tells you to log out and log back in and deletes everything again.Very frustrating.