A Google user
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Garbage. Edit: Expansion of review. First and foremost the charge to carry over a balance is BS. I'd rather use quarters than throw money into the garbage, or in this case, your pockets, but your machines don't even accept quarters! That alone is enough for a bad review but let's continue so you can "help me troubleshoot my problems." Verification text has bugs. I had to switch my sim card to an older phone and then back to my current phone to get it to work. "Your dry cycle is almost done" notification notifies me long after my dry cycle is done. Some times it's the next day. Furthermore, it doesn't specify whether it's drying or washing, not that it matters, but it does make the app seem less professional. Colors don't coordinate to the proper machine. Purple is blue, orange is red etc. Again, not a huge deal because you can figure it out from the numbers but it makes the app look junky, which it is.. Finally, the timers are off. If the machine says 30 I set my timer for 35 minutes and sometimes the wash still isn't done. However, I do appreciate a response and so I'm adding a star for customer service. Good job!
30 people found this review helpful
Clear Token Inc
19 September 2019
Would you please expand on your review. It doesn't help use to troubleshoot your issue. Thank you.
Kaden B
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It usually works for me but I would rather have to go find quarters than deal with this app. I usually run out of funds with one or two loads left and want to add just what I need but it won't let me add less than $10. I also can't check the balance until I am standing next to the machines. I don't like that it doesn't show me which card I'm using to add funds, but it does save my card info. Also, the texts about when your load is almost done are wrong 99% of the time and come way early or late.
12 people found this review helpful
Clear Token Inc
16 October 2023
If you have excess funds on your account, you may request a refund. We will process your request within the day and the refund transaction will process that night. You can check your balances from anywhere with the 3 bar menu or the cleartokenexchange.com web site.
A Google user
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This app makes laundry easier since I don't have to run out for quarters all the time. However, their payment structure is archaic. I dont like that you have to load money in a separate app. You have to load at least $10 and are charged for monthly carryover in excess of $2. It should link directly to my credit card (like Uber and Park Mobile). This is highly annoying, but not enough that I'll go back to using quarters. update: the app quit working. I reinstalled, still inoperable. Useless!
36 people found this review helpful