Clear-Com Agent-IC

Clear-Com, an HME Company.

About this app

Clear-Com’s Agent-IC mobile app is designed for use with Clear-Com’s intercom systems such as the Eclipse HX Matrix Intercom, Encore Analog Partyline Intercom, and HelixNet Digital Network Partyline System. The virtual intercom control panel operates on a broad range of Android smart devices and connects from anywhere in the world over 3G, 4G and Wi-Fi/IP networks.

Agent-IC delivers the same user experience as traditional intercom key panels. Even on the mobile device, the app is fully featured with Point-to-Point calling, Point-to-Multipoint group calling, Partyline, IFB communications with logic triggering, PTT (Push-to-talk), local cross-point audio level control, and notifications. All communication is encrypted to AES.

Agent-IC for Android also includes a companion app for Wear OS based smartwatches to remote access basic intercom functions such as make or reply to calls and receive call notifications.

AGENT-IC HOSTED BY ECLIPSE HX

Agent-IC needs the Eclipse HX matrix intercom with virtual panel licenses enabled for operation. Accessing the app requires proper authorization and system pre-configuration from the organization’s system administrator using EHX. Once authentication is complete, authorized users can connect to their host Eclipse HX on Android Phone or Tablet as long as they are connected over any 3G, 4G and Wi-Fi/IP network.

Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within EHX and authentication will begin. A unique and secure connection will be established between the device and the host Eclipse HX intercom system. Once verified, the user is ready to communicate with any traditional, IP and Agent-IC users on the host Eclipse HX network.

AGENT-IC HOSTED BY LQ IP INTERFACES
Alternatively, Agent-IC can directly connect to LQ IP interface devices in order to link to any one of Clear-Com’s partyline systems. By doing so, Partyline users can speak directly to a remote contributor user on Agent-IC.

Accessing the app requires proper authorization and system pre-configuration via the LQ Core Configuration Manager (CCM). Once authentication is complete, authorized users can connect to their host Partyline system on an Android Phone or Tablet as long as they are connected over any 3G, 4G and Wi-Fi/IP network.

Agent-IC installation is simple. Download and install the app on the mobile device. Enter the passcode provided within CCM and authentication will begin. A unique and secure connection will be established between the device and the host Partyline intercom system. Once verified, the user is ready to communicate with any traditional intercom user on the Clear-Com network.

Ratings and reviews

I've been using the app for over 3 years now with very few problems until now. I use a Bluetooth headset with the app. I hear all channels fine but when I key to talk the recipients get nothing but static and clicking. Please fix this issue immediately or make the previous version which worked well available. I will change my rating then. *version 2.8 was the problem. Install 2.6 to fix the problem.

Doesn't work on Samsung Watch 5. Also only plays out of the phone earpiece, not speaker phone rendering it nearly unusable unless used with ear buds (Galaxy note 20 ultra 5g) Update: After following all possible instructions and speaking with customer service, it doesn't look like this is going to work with a watch anytime soon.

Audio comes through ear speaker as if it's a phone call, not speakerphone speaker Can't change output device. All other apps play through speaker. Issue persists across multiple devices running android 10 and later, including S21 ultra, S21 plus, mate 20 pro, and S9. Tried forcing audio routing in Android settings, nothing works. This is ONLY app I experience with this issue.

What’s new

Fixed the microphone not working when screen is locked or the application is in background