
Julio M
Doesn't work with Android 17 The app seems to be using an API that is not compatible with Android 17 since the camera for biometric validation never activates. you are in a loop going back and forth via the continue buttons. on iPhone, as soon as you click continue, the camera activates and lets you do the biometric validation.
2 people found this review helpful
Banco Regional, S.A.
September 10, 2026
¡Hola! Para verificar con más detalle tu caso te pedimos comunicarte a CASA llamando al (81) 2267 3446 opción #2 donde un especialista podrá ayudarte con gusto. Estamos para servirte.

Wendy Val
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Doesn't work with Android 17, it was working fine before the update. I went to a branch, had the app uninstalled, and installed it again with them taking my biometrics and setting up a new token, still can't use it. I called the number provided, they told me I had to wait for the update and generated a report.
Banco Regional, S.A.
October 8, 2026
¡Hola! Para verificar con más detalle tu caso te pedimos comunicarte a CASA llamando al (81) 2267 3446 opción #2 donde un especialista podrá ayudarte con gusto. Estamos para servirte.

Daniel Villalon
It has a really bad user experience and lack of information. Just about a minute ago the app closed while I was filling their internal credit card payment process Review form. So I was unable to submit it Overall, it needs to polisht the payment process and greatly improve the user interface to allow us to get a correct understand of the actions to be made. As well, I do not receive payments or deposit notification that I consider to be super important to handling a credit card.
4 people found this review helpful
Banco Regional, S.A.
June 4, 2024
¡Hola, Daniel! Gracias por tu reseña. Para verificar con más detalle tu caso, te pedimos comunicarte a CASA llamando al (81) 2267 3446 opción #5, 2 donde un especialista podrá ayudarte con gusto. Estamos para servirte.