Co-operative Bank – Business

The Co-operative Bank UK

About this app

Key features of the Business Banking App:

• Fast and secure log in with Android Fingerprint.
• View and search transactions in real time.
• Quickly pay existing contacts.

You can use this app if:

• you are an existing business current account customer with maximum 12 accounts
• you already use The Co-operative Bank Business Online Banking; and
• you don’t have anyone set up as an approver of changes, i.e. payment approvals.

Gaining access

To gain access to our app you will need to register and agree to our Business Online Banking Terms and Conditions if you haven’t already done so and our Business Mobile Banking Service Terms and Conditions. Once you have done so, you will need your Customer ID, User ID and HID Approve mobile security app or physical plastic security token.

Is my phone compatible?

For security reasons, you’ll need a compatible device and operating system to use our Business Banking App.

You’ll need a device running Android version 7 or above. If you are not able to update to this version, you can log into The Co-operative Bank Business Online Banking to access your accounts.

Terms of use

We collect non-personal user data to monitor how well the app works. For example, measuring how long you spend on a particular screen. We collect a limited amount of personal data to allow you to use the app, for fraud prevention purposes and to help us to fix problems and improve the app for everyone. Everyone is opted in to this feature. If you do not want us to process your personal data in this way, please delete the app. If you download the app, you consent to sharing how you use it. Find out more about how we use this in our Privacy Policy, available within the app.

Staying safe

To protect our customers we use a range of security measures including the latest encryption technology.

There are still a few things you can do to protect yourself using the app.

Remember to:

• only download the app from official app stores
• never share your login details with anyone
• keep your details out of sight when logging on in a public place
• always install the latest security and operating system updates.

Please note:

We won’t charge you for downloading or using the app. However, your mobile network provider may charge you for data use, depending on your tariff or contract. Contact your operator for details. You may also use this service when connected to a Wi-Fi network.

The Co-operative Bank p.l.c. is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (No. 121885). The Co-operative Bank, Platform, smile and Britannia are trading names of The Co-operative Bank p.l.c., P.O. Box 101, 1 Balloon Street, Manchester M60 4EP. Registered in England and Wales No.990937. Credit facilities are provided by The Co-operative Bank p.l.c. and are subject to status and our lending policy. The Bank reserves the right to decline any application for an account or credit facility. The Co-operative Bank p.l.c. subscribes to the Standards of Lending Practice which are monitored by the Lending Standards Board.

What's new

We’ve improved the ability to track the performance of the app, making it easier to analyse and
prioritise issues, and resolve them faster.
We’ve also made some updates to the Fraud payment warnings, so that you can make a more
informed decision when conducting transactions on your account.