Elle RJ
It's ok. It's good at controlling volume and having your own personal settings. But it's overall retarded. Get an update on your HAs or the app itself? It completely wipes all the settings you had on there. Battery starting to get low, but is still working? It completely disconnects your HAs until you put new batteries in. Then with all of these, you have to log out and reset the entire app. But every time you log out, it completely wipes your settings. It is frustrating.
2 people found this review helpful
Cochlear Bone Anchored Solutions AB
February 20, 2024
Thanks Elle RJ for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service
Miguel P
- Flag inappropriate
- Show review history
***Update 2023: Works great now with Android 14 after the app was finally updated. Baha Smart App is now fully compatible with Android and the interface is cleaner and more user friendly. Super useful! ***2021: App was working great with Android 11. Now it's not compatible with 3-button navigation on Android 12. The 3 buttons on the bottom overlap with the settings on the baha so I cannot adjust my baha anymore. Please fix and I'll update my review. I had no problems with Android 11.
5 people found this review helpful
Cochlear Bone Anchored Solutions AB
December 15, 2023
Thank you Miguel for sharing your experience. We’re always looking to improve the experience with the App and your feedback can help us do that – Cochlear Customer Service
Carolyn Neste
- Flag inappropriate
- Show review history
Every time I attempt to connect my baha to the app it takes a minimum of 6 tries. It normally gets stuck between securing the connection phase and more lately Finding the processor. That is the last phase of the connecting process therefore you find yourself restarting the darn thing over and over. That makes you open the fragile battery slider over and over. It will eventually fall out or break which will then have you holding a nonfunctional thousand of dollars thingy.
3 people found this review helpful
Cochlear Bone Anchored Solutions AB
December 8, 2023
Thanks for taking the time to let us know about your issue. We’re sorry you are experiencing this. We recommend you log out and log back into the app, or uninstall then reinstall the app. If the issue persists, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details so the team will assist you