CH Atendimento

CodeHamper

About this app

CH Atendimento is the field technician app for companies that use CodeHamper's CRM. The call center opens and dispatches service requests on the dashboard; you receive the requests on your phone, go to the customer, and record everything instantly—even without internet access.


CH Atendimento is the field technician app for companies that use CodeHamper's CRM. YOUR DAY ORGANIZED
• Today: calls of the day by time, with priority, deadline (SLA) and neighborhood
• Upcoming: what's coming in the next few days, separated by date
• Completed: the history of the last week

EVERYTHING FROM THE CLIENT AT A TOUCH
• Call and WhatsApp with pre-written message
• Address with route on Google Maps or Waze
• Description of the problem, equipment and history of the last services

FROM THE ROAD TO THE SIGNATURE
• Start the journey → Arrived → Report → Photos → Signature → Finish
• Check-in confirmed by GPS, with accuracy indicator
• Before and after photos, reduced before sending
• Parts used in the service, directly from the company catalog
• Signature of the person who received it, drawn on the screen
• Resolved on the 1st visit or needs a return visit — the call center is notified immediately

WORKS WITHOUT INTERNET
• Record everything offline: nothing is lost when closing the app
• It automatically sends notifications when the signal returns, with a reminder of what is pending.

YOUR PRIVACY
• Location is only used at the time of check-in, with the app open.
• No background tracking.

Requires an invitation from the company with the "Customer Service (field app)" profile in the CodeHamper CRM.