I only use the app to check in because other users say the app loses account balances. I was attempting to check in when it says I need to update the app. It doesn't give you the option to update later when you're NOT standing in line to pay when others are waiting. I asked to give my number but they said that wasn't possible. They really need to hire different people to fix the kinks in their system. I love CBTL drinks but not their IT department.
The app was working beautifully until the latest update they did. I'm no longer able to see my exact balance left. This is frustrating, especially when I don't bring my wallet with me. Please fix your bug.
Since the last update, which as someone else pointed out was required while waiting to.lay, my balance has not changed even though I have added money. Hate to say it, but the mermaid doesn't have these problems and they are enough to make that my main coffee place.
App was working great until recently. The balance isn't updating on the app anymore, even after the most recent update. Please get it back to how it was working before!
Good app, but it would be nice if a) you got bonus points for purchases and b) you could tip using the app.
I love the rewards and coupons. I also appreciate that the discounts are generally applied to the most expensive drink in your order. The coupons are good for baked goods, specialty seasonal drinks, and general orders. I'm able to apply a discount to almost every order and checking in adds points which gives you more rewards, duscounts, and coupons for your next visit.
* Performance enhancements to make app startup even faster, so you can pay and check-in right away.
* Security improvements for protecting your data.