This is completely useless to me! I downloaded the app and created a digital card only to find out they don't offer Mobil service, you guys really need to get with the program, learn from Starbucks, it will increase your sales substantially, Mobil order is a great and convenience option.

I only use the app to check in because other users say the app loses account balances. I was attempting to check in when it says I need to update the app. It doesn't give you the option to update later when you're NOT standing in line to pay when others are waiting. I asked to give my number but they said that wasn't possible. They really need to hire different people to fix the kinks in their system. I love CBTL drinks but not their IT department.

The app was working beautifully until the latest update they did. I'm no longer able to see my exact balance left. This is frustrating, especially when I don't bring my wallet with me. Please fix your bug.

Since the last update, which as someone else pointed out was required while waiting to.lay, my balance has not changed even though I have added money. Hate to say it, but the mermaid doesn't have these problems and they are enough to make that my main coffee place.

I visit coffee bean store location often, so it was quite effective to start receiving rewards. Love the coffee and tea options.

I would not recommend this, unless you have nothing better to do. Frustrating trying to install, if you don't want to do it through Facebook.

You need a bathroom at you Santa Monica and 2nd St location thank God Starbucks has better service.

App was working great until recently. The balance isn't updating on the app anymore, even after the most recent update. Please get it back to how it was working before!

Good app, but it would be nice if a) you got bonus points for purchases and b) you could tip using the app.

The employees are well trained and very nice I recommend this place to everyone better then Starbucks.

Other than your only having 30 DAYS to use YOUR points! It's ok.

Need to support Samsung Pay

Add a tip feature!!!

Easy to use.

I love the rewards and coupons. I also appreciate that the discounts are generally applied to the most expensive drink in your order. The coupons are good for baked goods, specialty seasonal drinks, and general orders. I'm able to apply a discount to almost every order and checking in adds points which gives you more rewards, duscounts, and coupons for your next visit.

But getting assistance during non banking hours is nearly impossible. They still run like a small business even though that's no longer the correct model. Need to hire support for after hours when stores still open. Balance isn't correct in app.

I just started using the app, but I quickly realized that I can't transfer my balances to consolidate gift cards. Starbucks is winning in the app department and it pains me to say that.

Seriously considering using up the remaining balance and dumping the app unless the designers can make the reload procedure more user friendly for the baristas. Most are incapable of achieving this for me when I go into a store and request a reload at the register with my credit card. They often can't figure out if the app should be in 'Check In' or 'Pay' mode, and often NEITHER mode works, because apparently there isn't a key on the cash register that makes obvious and easy for them. If I have to fish out my CB&TL card every time I want to add money, then why do I need this stupid app? For the paltry number of rewards points which take forever to accumulate before I get my free drink or pastry?? Sorry guys, I think I'm going to take my business to your competitor. Their app is fairly seamless.

Sends notification spam, which means an automatic 1 star review.

Love it only wish you could combine gift card balances

I wish we can order drinks from this app like Starbucks app. This way we don't have to wait. And give more points per dollars.

I love coffee bean no other place compares.

So convenient to earn rewards with a card that I can lose track of!

Samsung Galaxy Note 4 ♡♡♡

Apricot dreams Smooth

Great

App is rinky-dink... This app that is not consistently functional and causes frustration and disappointment for customers AND staff. EX: Today I popped in on my break from work. I knew that I had $5.30 in my account and that I'd owe an extra 40 cents; however, when the barcode was scanned, the cashier's version of my account said that I had 40 cents in my account and owed them $5.30. We verified my balance together. They apologized for the inconvenience and comped my drink today. THAT is customer service.

VERY dissapointed long time customer My iPhone recently broke beyond repair I'm now using the free "Life Wireless" android provided by California and the Federal Government. Coffee Bean/International Coffee & Tea have blocked the rewards app from running on Life Wireless Android devices (according to the error message I receive when trying to log in to my account). I spend a significant portion of my income at Coffee Bean and should not be shamed for using a wireless provider that caters to low income, disabled and elderly citizens.

Fairly straightforward Only problem is that the system has been offline a few times recently, so I couldn't pay or get credit for my purchases at the time of the sales. Also, wish I could delete the rewards that I know I won't use.

This is an excellent application that I use every time I go to the Coffee Bean. I took one star off because there are a few independent locations that do not accept it and of course I never find that out until after I've made my order.

Can't load money using android pay

So far works great

After update.... DON'T PANIC! The cards you had on file prior to the update are still there. On the Pay screen, drag down to refresh and it will restore the last preferred card with the current balance.

Fantastic Great Place cheaper than Starbucks and better. They don't have as many options but that's what makes them so good.

What happened to all my points!!!! Just updated and all my points are. gone. I had over 350 points and some rewards. It's all gone 😠

Food Customer Loyalty App Good UI, user friendly and convenient. Rewards are nice. Thank you!!

Awful app Who built this app. They ask for your date if birth when you sign up for the app and it makes you scroll month to month until you reach the year you were born. I am 47 and if you think I am going to press the next button over 500 or so times, you are nuts. I would rather just not use the app that will not let me transfer my balance for their old app. I still have no idea why they wanted to switch for their perfectly good old app.

Horrible upgrade!!! You basically lose your points. The new system sucks. You get a free drink every 50 points instead of 40. My points translated and instead of being 4 points from a reward I was 22. I've been loyal to coffee bean for years I come every morning and a few times during the week in the arternoon. Plus I can't use my number. Crappy Crappy crappy

Unsafe! Insecure! Danger! Uninstall! App is QR code based with fixed tokens and no PIN or fingerprint security. Gift card number is in plain text in payment code. Gift cards can't be removed. CBTL will not be reimburse for fraudulent charges or redemption. As of 9/28 CBTL removed the ability to use a phone number in store.

Much better design than old app but... ...just need to find one of your stores near me where it's actually supported. Need a lot of work to get this right or you will fall further and further behind your competitors Starbucks