Cognisent 2.0

VA TAS LLC

About this app

New message push with customizable alert modes.
• Protocol based escalation for follow-up of unread messages.
• Secure chat functionality amongst your team members
• Set Reminders for any follow-up tasks
• Forward any message to someone else.
• Return or return/record calls from the app and mask your number on caller ID.
• Comments and callbacks logged with the time and duration of the call.
• Messages reside on our secure datacenter with user name and password protection.
• Use biometrics for authentication
• Complete documentation from message origination to call back.
• All message data is saved and available on the secure customer Web Portal.
• Contact your dedicated Customer Service within the app.

Ratings and reviews

We use this app for our on call and the 2.0 version leaves little to be desired. Worst issue is it doesn't keep you signed in like the first app does ans requires both name and password to be entered everytime you use it. Issue 2 is the phone numbers in the message are no longer hyperlinked so instead if just pressing the number and it pulling up the dialer with the number already entered you must pull over or stop what your doing so you can right the number down then dial it. Went back to ver 1

Horrendous!! Redesigned interface and trashed the only good things about this app. #1 previous version allowed tapping a number to direct dial it and automatically adding a prefix to hide your number - THIS FUNCTION IS NOW GONE #2 previous version allowed seeing all recent messages regardless of date by default - ALSO THIS IS GONE, it defaults to messages today only, in order to see more days of messages I have to change the date or specify a specific date range UNINSTALLED UNTIL FIXED

Huge letdown. This is a messaging app that fails to integrate with android native notifications -they rolled their own and it doesn't work. Login system is a bad joke, stupid security theater that prevents the app from doing its one job; my banking apps aren't even half this clunky. Biometrics for sign in is offered, but doesn't actually work or prevent the app silently signing you out. Not sure why this even exists in its current state.

What's new

Bug fixes and improvements.