
Darren Tran
I've used this for years. I changed my router and WiFi connection. I'm pretty tech savvy and this was a nightmare trying to reconnect to a new WiFi point. I factory reset the flame boss and tried to connect via the app. Unfortunately when it connects to the FB access point, it kicks me out of the cloud app because I'm no longer connected to the internet. So dumb. I'm over this product and will no longer recommend flame boss to my friends.
2 people found this review helpful
Hi Darren, we apologize that you experienced an issue when attempting to connect your Flame Boss to your new WiFi connection. We checked your FB400 in our system and see it is connected and online and that you are doing a perfect cook today. If we may be of any further assistance please contact us at support@flameboss.com, or call (800) 978-9078.

Chris Ward
The Flame Boss 500 is great, but this app is garbage. Constantly losing connection to the controller. Never could get it to connect through the cloud, so I use a local connection. Even with all of androids power management for this app disabled, it can't stay connected to the controller, so alarms are useless. I've spent more time closing and restarting the app just to get it to work.
4 people found this review helpful
Hi Chris Ward, Thank you for your review, and appreciate your feedback. We would like to address your negative experience; if you are still experiencing issues with the mobile app, please contact us at 1-800-978-9078 or through support@flameboss.com.

Chad Franklin
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Update: I have reduced my rating down to one star. I constantly have to reload the app, and some days it won't connect at all. The hardware works great but this app is junk. Wish I would have bought a different brand of controller. The controller itself is great. But this app... Not so much. It seems to disconnect from the unit any time I switch to a different app or lock my phone so I don't get any kind of notifications from it unless I have it open on my screen. Kind of defeats the purpose.
3 people found this review helpful
Flame Boss
November 29, 2021
Hi Chad, thanks for your feedback. We would like you to contact us at 800-978-9078 so we may get a little more information from you so we can work on resolving your issue. We are available Mon-Sat from 9 AM - 6 PM EST.