Colvy - Customer Communication

ByteLine Pvt Ltd

About this app

✨ Everything your team needs to manage customers — in one place.

Colvy brings messages, calls, reviews, social engagement, customer history and team workflows together in one simple workspace.

No more jumping between apps. No more missed conversations. No more losing context.

📥 One Unified Inbox

Manage customer conversations across your connected channels from one place.

• Facebook Messenger
• Instagram messages
• Email
• SMS
• Customer enquiries
• Shared team conversations

Your team can respond faster, stay organised and keep every conversation connected to the right customer.

📞 Business Calling, Built In

Make and receive business calls directly through Colvy.

• Incoming and outgoing calls
• Shared business numbers
• Call history
• Call recordings
• Transcripts and summaries
• Customer-linked call activity
• Team visibility across conversations

Whether you are in the office or on the move, your business stays connected.

💬 Manage Social Engagement

Bring Facebook and Instagram engagement into Colvy.

• View customer comments
• Reply from one place
• Organise and categorise engagement
• Identify important conversations
• Keep social activity connected to your team workflow

🤖 AI That Helps Your Team Work Faster

Colvy helps reduce repetitive work and keeps important information easy to find.

• AI-assisted replies
• Conversation summaries
• Call summaries
• Action items
• Suggested follow-ups
• Customer context
• Smart organisation of conversations

👥 Built for Teams

Keep everyone on the same page.

• Assign conversations
• Create tasks
• Share customer context
• Track follow-ups
• Manage multiple locations
• Keep communication history in one place

⭐ Reviews, Feedback & Customer Experience

Manage customer feedback and reviews alongside your everyday communication so your team can respond quickly and improve the customer experience.

🔔 Never Miss What Matters

Stay updated with real-time notifications for messages, calls, customer activity and important follow-ups.

🏢 Designed for Modern Businesses

Colvy is built for businesses that rely on fast, organised customer communication — whether you’re handling sales enquiries, support requests, bookings, orders, reviews or everyday customer conversations.

One workspace. One team. Every customer conversation.

Colvy helps your business respond faster, stay organised and deliver better customer service.

What’s new

What's new in Colvy 1.4.0

• Improved calling and messaging experience
• Enhanced inbox performance and reliability
• UI improvements across the app
• Bug fixes and stability improvements