Newservice

Commhaven SCN sp. z o. o. sp. k.

About this app

Newservice is an app for service technicians that allows them to complete field orders—even without internet access.

The app is intended for authorized employees. Access requires an account set up by the employer and login via SMS with additional authentication (2FA) and biometrics or a PIN.

Key features:
• List and details of service, assembly, maintenance, and additional work orders
• Offline order processing with automatic synchronization upon reconnection
• Reports with customer and technician signatures and photo documentation
• Report generation in PDF format
• Time recording and billing for parts and materials used
• GPS tracking during an active order for billing purposes
• Secure data storage on the device (encryption, biometric login)

The app streamlines the daily work of service technicians: it eliminates paper reports, speeds up billing, and provides access to order data even in areas without network coverage.