Commslayer

Actuals Oy

About this app

The Commslayer mobile app brings your whole helpdesk to your phone with a native experience. Answer customers on every channel, approve what your AI agent writes, and check Shopify orders without opening your laptop.

Commslayer is the helpdesk for Shopify brands. This app is for teams that already use Commslayer: sign in with your Commslayer login or with Google.

WHAT YOU CAN DO
• One inbox for every channel: email, live chat, Instagram, WhatsApp and more.
• Approve AI replies: read the AI draft, edit it if needed and send it.
• See the customer's orders right in the conversation: items, totals and tracking.
• Keep an eye on your AI agent, and take over when it hands a conversation to you.
• Reply faster with AI drafts, canned responses and macros, the same ones you use on desktop.
• Get push notifications for new conversations, mentions and assignments.
• Check your support stats on the go: response times and how much the AI agent handled.
• Follow mentions, assignments and replies in one Activity feed.
• Assign, label, snooze and resolve conversations, add private notes, and search everything.

BUILT FOR SHOPIFY SUPPORT TEAMS
Every conversation shows the customer's details and order history next to the chat, so you can answer "where's my order?" in seconds, wherever you are.

Requires a Commslayer account. Your team's admin can invite you from the Commslayer web dashboard.

What’s new

The first release of the Commslayer app. Answer customers on every channel, approve AI replies and check Shopify orders from your phone.