SaarthiFX-Helpdesk Management

CISS Android

About this app

SaarthiFX-Helpdesk Management is a professional-grade facility management solution designed to streamline operational workflows and enhance service delivery. Tailored for modern facilities, this application provides a centralized platform for raising, tracking, and resolving maintenance and service requests with precision and transparency.

Whether you are managing a single office or a global portfolio, SaarthiFX-Helpdesk Management empowers your team to maintain high standards of operational excellence.

Key Features:

* Instant Ticket Creation via QR: Seamlessly report issues by scanning QR codes located on specific assets or locations. Reduce reporting time and eliminate manual data entry errors.

* Advanced Analytics Dashboard: Monitor facility health with real-time data visualization. Track total tickets, resolution trends, and operational status at a glance.

* SLA & Priority Management: Stay ahead of Service Level Agreements (SLAs). Automatically flag high-priority issues and track SLA breaches to ensure timely resolutions.

* Granular Location-based Filtering: Navigate complex sites effortlessly. Filter tickets by building, floor, wing, or specific site to focus on what matters most.

* Automated Notifications: Keep all stakeholders informed with instant push notifications regarding ticket progress and status updates.

* Repeated Issue Tracking: Identify recurring problems with detailed analytics, allowing for proactive maintenance and long-term cost savings.

Why Choose SaarthiFX-Helpdesk Management?

SaarthiFX-Helpdesk Management bridges the gap between facility managers and their clients. By providing a transparent, data-driven approach to maintenance, it helps organizations reduce downtime, optimize resource allocation, and significantly improve tenant and client satisfaction.

Elevate your facility standards with the SaarthiFX-Helpdesk Management ecosystem.

What’s new

Welcome to Helpdesk Management! Easily report and track facility issues in one place.

Features:
• Quick Reporting: Raise tickets with category details, notes, and photos.
• QR Scanner: Scan asset codes to instantly capture location & item details.
• Ticket Tracker: Monitor status, response, and resolution progress.
• Filters & Search: Easily find tickets by status, category, or date.
Streamline your requests and get issues resolved faster.