Comstice AgentOne

Comstice

About this app

Comstice AgentOne is a call center agent and supervisor app for Cisco Finesse for UCCE, PCCE and UCCX; Avaya AES and Genesys PureConnect support to follow. It helps users to login as call center agents, set themselves available / ready and receive customer calls on their mobile phone, over a secure voice connection inside the app.

Comstice AgentOne helps call center agents to switch between desktop and mobile easily as well as lets other employees and partners to join the customer journey as call center agents. Field engineers, sales executives, insurance brokers, lawyers, medical doctors and nurses, public service employees can login as a call center agent and start taking calls from wherever they are.

Comstice AgentOne helps to get full call center reporting, compliance voice recording as well as ability to shield agent's phone number, ability to set their presence (break, lunch, driving to customer etc.). Supervisors can see the live state of their team, silent monitor a call and barge in when the agent needs help.

Comstice AgentOne does not require any mobile VPN solution. It communicates with call centers via Comstice AgentOne Gateway. Businesses can host the gateway on their network DMZ or their cloud service.

What’s new

Incoming calls now ring reliably when the phone is locked or the app is closed. Call setup is faster, plus stability and security improvements.