Comunica Certo

Comunica Certo

About this app

Comunica Certo is a customer service app for teams that need to centralize conversations and respond to customers quickly.

With it, your operation can track customer service interactions in real time, organize priorities, and maintain team workflow without losing context.

Key features:

- Contact list with advanced search and filters

- Filters by queues, portfolios, labels, status, unread, and unassigned messages

- Chat with text, audio, image, video, document, location, and contact sharing

- Quick replies with automated commands

- Transfer of customer service interactions between agents and queues

- Actions to initiate and resolve customer service interactions

- Contact history and label/portfolio editing

- Notifications for new messages and updates

The app was developed for professional use, with access via company credentials.

Comunica Certo: more organization, speed, and quality in customer service.