iMAS-Tokha

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About this app

iMAS – Integrated Municipal Administration System

iMAS is a comprehensive mobile application designed to modernize municipal operations and empower citizens with easy access to essential public services, real-time emergency assistance, and digital interaction with their local municipality. Whether you're reporting an issue, accessing emergency help, or tracking your service requests, iMAS makes it all seamless and efficient.

🚀 Key Features:

🧾 Digital Citizen Profiles
* Register using your mobile number and verify via OTP.

* Submit your personal details like name, address, citizenship ID, etc.

* Municipality administrators can approve or reject profile data.

* Helps build an authenticated digital profile for every citizen, aiding service delivery and emergency response.

📍 Real-Time Location & Navigation
* Pinpoint exact locations of incidents or service points.

* View disaster-affected zones or nearby facilities like hospitals and fire stations.

* Assists emergency teams with accurate route navigation.

* Navigate to the nearest available services easily.

🛠 Service Listings
Quick access to critical municipal and emergency services:

* 🔥 Fire Alert

* 🚑 Ambulance

* 🏥 Medical Assistance

* 👮 Municipal Police

* 🆘 SOS Button

* 🔍 Search & Rescue

* 🛠 Other Essential Services

📊 Municipality Dashboard (Admin Use)
* Monitor complaints, reports, and service requests in real time.

* Track statuses like pending, in progress, and resolved.

* Manage urban services efficiently with detailed insights.

🚨 Emergency Alerts & Coordination
* Send alerts via SMS to affected areas during disasters.

* Facilitate coordination among emergency responders.

* Quickly report incidents with type, location, and required response.

👥 Role-Based Access for Staff
* Assign specific roles to ward officers, municipal police, and staff.

* Access and control are customized based on duties and areas of responsibility.

🏠 House Numbering & Urban Planning
* Supports accurate house numbering via field data collection.

* Assists with urban mapping and infrastructure development.

🗣 Communication & Grievance Handling
* Enables fast, secure communication among municipal staff.

* Citizens can file complaints and track resolution progress.

* Admins can view full case histories and response actions.

🌐 Why Choose iMAS?
* Intuitive and user-friendly design

* Trusted by municipalities and citizens alike

* Real-time updates and service transparency

* Designed for both day-to-day services and crisis situations

Empowering citizens. Strengthening municipalities. Simplifying services.
Download iMAS today and be part of a smarter city.

What’s new

What’s New in this Release:

Launch of iMAS – Integrated Municipal Administration System

* Digital citizen profile setup

* Real-time location tracking and emergency navigation

* Access to key municipal services: Fire, Ambulance, Police, SOS, etc

* Role-based access for municipal staff and ward officials

* Citizen grievance submission and live complaint tracking

* Admin dashboard for monitoring service requests and emergency responses

* SMS alerts during disasters for timely communication