نقطة تواصل - الادارة

Khalid Abdelrahman

About this app

The Contact Point (Management) app is a dedicated tool for store owners and management to read all customer feedback from branches and translate customer input into actionable decisions to improve service and the customer experience. The app consolidates all customer messages from the customer app, whether on tablets within branches or from their personal mobile phones, in one place.

The Management app provides owners and management teams with the ability to:

Receive all customer messages instantly, including general feedback, ratings, complaints, and suggestions.

View interactions from different branches in a unified interface, with the option to filter by branch or type.

Monitor employee performance and service quality based on customer ratings and detailed comments.

Respond to complaints quickly and systematically, minimizing the likelihood of issues escalating to public channels or negative external reviews.

Track job requests and business communication requests from interested customers and link them to recruitment or business development processes within the establishment. The application is designed to meet daily business needs by:

Enhancing responsiveness to customer feedback, from simple branch comments to complaints, business opportunities, or partnerships.
Providing real-time visibility into each branch's status and customer satisfaction levels, enabling management to make data-driven decisions.
Contributing to protecting the business's reputation by proactively and documenting customer experiences within the system.

Application Classification and Use:
Classified as a business/productivity application for businesses connected to the Contact Point system, used by the owner or management and supervisory teams.
It does not offer public content or social networking; all data displayed pertains to private interactions between customers and the business, accessible only to authorized users.

What’s new

Bugs fixes & performance improvement