Contaque Lite

AVIS E SOLUTIONS PVT LTD

About this app

Contaque Lite is a professional communication and productivity app designed to assist agents in managing calls, customer interactions, and reporting tasks efficiently. Built for enterprise environments, it integrates SIM-based calling, call tracking, and CRM connectivity into a lightweight mobile solution.

✨ Key Features:
📞 SIM-Based Calling
Agents can initiate real-time SIM calls directly from the app. No VoIP is required—calls are placed using the phone's SIM card for maximum clarity and reliability.

📋 Call Log Access & Reporting
The app reads recent call logs to track outgoing and incoming calls, allowing organizations to generate detailed performance and follow-up reports. Data is used strictly for CRM/reporting and is not shared with third parties.

📤 Call Recording Uploads
Contaque Lite automatically picks up call recordings from the default recording path (set by the system dialer) and uploads them securely to the server for analysis, compliance, or training.

🧠 Smart Lead Management
Add and manage leads, assign statuses, and update contact details with ease. The app provides a structured UI for handling customer profiles, priorities, and notes.

🧩 CRM Integration
Easily integrates with your backend CRM systems. User login data, tokens, and session information are securely passed to the native layer and persisted across sessions.

🔔 Push Notifications via Firebase
Agents receive real-time updates, alerts, and reminders using Firebase Cloud Messaging, ensuring they never miss important actions or follow-ups.

🛡️ Force Logout & Security Controls
The app supports remote force-logout capabilities, useful for admin-driven session management and device-level access restrictions.

🕑 Call Duration Tracking
Track the duration of each call made via SIM to measure agent productivity and maintain accurate communication records.

🔗 Native Android Features
Built with MethodChannel integration to access:

Battery optimization management

Overlay permissions (for incoming call UI)

Foreground services

External storage for call recording access

🎨 Modern & Lightweight UI
Sleek and user-friendly interface optimized for daily professional use. The app uses Roboto fonts, clean layouts, and intuitive navigation for faster workflows.

What’s new

Recording limit increase and call type handling