Intellicon CX9i

Intellicon

About this app

Streamline your communication with Intellicon CX9i ! Manage your and your team's messages effortlessly with centralized inbox features, including filters and presence control. Initiate and respond to calls, social media, and email interactions seamlessly. Assign, view, and manage interactions with ease, enhanced by template messages, attachments, and note-taking. Stay informed with real-time notifications and have full control over your contacts and accounts.

Upgrade your messaging experience with Intellicon CX9i your all-in-one communication hub!

What’s new

What's new in v1.0.14

Agents can now transfer and share social channel interactions to other agents.
Agent Stats on mobile now correctly track daily login sessions, Off-Queue Break time, and display time-based stats in a consistent format.
Workcodes now correctly appear when leaving an interaction.
Agent break/presence state no longer gets stuck — agents can change their availability at any time without being locked out of interactions.
General stability and performance improvements.