Convogen

Appsymmetrix Technology

About this app

Convogen puts your business messaging workspace in your pocket. Stay on top of customer conversations, coordinate your team and monitor campaign performance wherever work takes you.

BUILT FOR FASTER CUSTOMER CONVERSATIONS

• Work from a shared inbox with search, assignment, priority and status controls
• See conversation history and customer context before you reply
• Send replies in real time and follow message delivery states
• Use secure saved replies to answer common questions faster
• Receive push notifications for important activity

KEEP CUSTOMER DETAILS ORGANIZED

• Find business contacts quickly
• Review customer profiles and conversation context
• Organize relationships with lifecycle stages and team ownership

MONITOR CAMPAIGNS ON THE GO

• Review campaign drafts and approved WhatsApp templates
• Track sent, delivered, read, failed and replied performance
• Continue advanced campaign setup from the Convogen web dashboard when needed

TURN ACTIVITY INTO ACTION

• Compare message and campaign performance across 7, 30 or 90 days
• Understand response times, service levels and team workload
• Spot trends using clear operational analytics

SECURE BY DESIGN

Convogen protects mobile sessions using secure on-device storage. Sensitive saved replies and drafts are encrypted locally, and communication with Convogen services is encrypted in transit.

An existing Convogen business account and a connected WhatsApp Business channel are required. Some features depend on your workspace permissions and subscription.