
Willow Huber
Unreliable. If I can log in, it tells me what I need. When I can't log in, I am not given anything other than to reset my password. Constantly being told to reset my password due to an error on their side when it comes to logging in shouldn't be where that ends. Calling doesn't solve the problem, the emails take damn near 30 minutes to get sent. I've banked with them for 10+ years, it's been the same since then. No logging in during the night, now I can't log in during the day.
11 people found this review helpful

Margo Pruett
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Update: Now the option for mobile deposit is available, but there are always extra steps to take, such as needing to log in online to sign up for mobile deposit, etc. It seems I often need to call for service and have to go to the website before I can use the option on the app. Frustrating. I can only check my balance, no other services (transfers, bill pay, view statements, etc.) - and that's after needing an update nearly every time I log in. Not convenient.
18 people found this review helpful

A Google user
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I hate when I get an error the amount I entered doesn't match the amount the app thinks it reads. I have deposited a rent check for the same amount from the same checking account EVERY MONTH for at least the last five years. Kind of defeats the purpose of mobile banking when I'm forced to make a trip to the branch to deposit a check the mobile app rejects. Update: I found a work around to the problem . Open a Schwab bank account and use their app. The same check was accepted on the first try.
5 people found this review helpful