COXMOVE Express is the work app for the motorcycle couriers who deliver orders for Colibrí Express and for businesses that use the COXMOVE platform in Chone, Ecuador.
This app is NOT for customers. Customers order delivery via WhatsApp or the website; they don't need to install anything.
YOU NEED AN OFFICE ACCOUNT
It's not possible to register through the app. The dispatch office creates the account after verifying your information. You log in with your ID number and the PIN they provide. If you want to make deliveries, request registration at the office.
WHAT YOU CAN DO
- Start and stop your shift with a single tap.
- Receive nearby orders with the pickup location, the customer's address, the order details, and the route on the map before accepting.
- Accept or decline each order. The first person to accept it takes it; if someone else takes it first, the app will clearly notify you.
- Navigate to the location and then to the customer using in-app navigation.
- Track each step: en route, arrived, order picked up, and delivered. The customer can track their order in real time.
- Read messages the customer wrote about their order and call or message them via WhatsApp.
- Cancel an order, indicating the reason, or record that the customer didn't show up.
- Report a problem with an order for the office to review.
- Review your orders and your daily and weekly goals.
- Check in "My Account" if your phone permissions are configured correctly and request assistance from the office.
LOCATION TRACKING WHILE ONLINE
To offer you nearby orders, guide you to the location and the customer, and show your motorcycle to the customer during delivery, the app collects your precise location, even when the app is closed or not in use, but only while you are ONLINE. While your location is being shared, you will see a persistent notification with a "Log Out" button. When you disconnect or log out, orders will stop being sent.
The app may also ask for permission to display the order on the lock screen and will explain how to disable battery saver mode in your phone's settings so it doesn't interrupt your turn when the motorcycle is stopped. If you don't do this, the app will continue to function and tell you what you might miss.
PAYMENTS
The app does not process or charge any payments. Payment for each order is arranged between the customer and the restaurant.
DELIVERY AREA
Orders are offered within the Chone delivery area. You cannot go online outside of this area.
REQUIREMENTS
- Active account provided by the dispatch office.
- Android phone 7.0 or later with GPS and internet connection.
- Use by adults with a driver's license.
PRIVACY AND ACCOUNT
Privacy Policy: https://colibriexpressas.com/legal/privacidad
Terms of Use: https://colibriexpressas.com/legal/terminos
Delete your account and data: https://colibriexpressas.com/legal/borrar-cuenta
COXMOVE is an Automated Project Engineering platform of COXMOX S.A.S., Ecuador.
App for delivery drivers in Chone: orders, map and route.